Park regulations

I. Access

1.        Access to the park is only allowed with a valid ticket within the opening days and/or times applicable to the ticket.

2.        After the amusement park has closed, it is not permitted for day guests of the amusement park to enter the grounds of the amusement park and/or holiday park.

3.        Admission tickets and vouchers must be kept for the entire duration of your stay in the park and shown to park staff upon request. The park reserves the right to deny entry to persons who are unable to show a valid admission ticket or voucher.

4.        Day guests of the amusement park do not have access to the holiday park with their entrance ticket.

5.        Overnight guests of the holiday park have access to the amusement park with a paper ticket that is handed over to the guest at check-in. A ticket is required for each person. The ticket must be scanned when entering the park and when leaving the amusement park. Tickets are non-transferable.

6.        The entrance gates between the holiday park and amusement park are open between 07:30 and 23:00. Outside these times, access to the amusement park is not possible.

7.        Overnight guests of the holiday park enter the park with a valid wristband. You must wear this wristband during your stay and show it at the request of a park employee. Failure to wear the wristband may result in denial or removal from the park. Wristbands are only provided at the receptions of the village.

8.        In the event of special weather conditions, technical or organizational reasons, attractions, shows, restaurants and shops may be closed. Slagharen Amusement & Holiday Park will inform you of this as soon as possible via the Website, Social Media channels and at the information points in the park.

9.        When you enter the park, you may be asked to check your bag for prohibited or unwanted possessions or the presence of illegally appropriated items. In addition, by entering the park, one automatically agrees to any visitation. This check only serves the overall safety of visitors and employees of Slagharen Amusement and Holiday Park.

10.   Certain attractions, services, shows and/or activities are not included in the admission price. This is stated at the relevant location in the park.

II. General

1. For your and our safety, camera surveillance is used on the grounds and in the buildings of Slagharen Amusement & Holiday Park. Slagharen Amusement & Holiday Park reserves the right to hand over visual material to the competent authorities in the event of suspicion of criminal offences. Committing theft or attempting to do so may result in removal from the grounds of Slagharen Amusement & Holiday Park. Slagharen Amusement & Holiday Park reserves the right to file a report.
2. The instructions of the park staff must be followed at all times. Failure to comply with these instructions or failure to comply with these park rules in general may result in denial of access to the park. This denial does not in any way entitle you to compensation in any form whatsoever. 
3. Dogs are allowed to walk around the park on a leash. Dogs are not allowed on the rides and queues, with the exception of assistance dogs in the queues of the Pioneer express, Sky tower and El Teatro.
4. During events such as Halloween, dogs are not allowed at the amusement park.
5. The performance of (commercial) activities including collections, advertising, recordings, research and/or the sale or distribution of pamphlets, flyers or something of the like is not permitted unless prior written permission has been granted.
6. It is forbidden to make open fires, such as fire pits, torches, garden fireplaces, etc. It is not allowed to own, bring and/or light your own fireworks, sky lanterns, etc.
7. Wearing masks and/or costumes is not allowed (with the exception of children up to and including 13 years old).
8. For reasons of hygiene, politeness and respect for others, it is not permitted to be dressed offensively during your stay at the amusement park, such as wearing swimwear and/or a bare upper body. Wearing shoes is also mandatory. Access to certain attractions may be denied if the clothing worn poses a safety risk.

III. Appropriate behaviour

1. By entering the Slagharen Amusement and Holiday Park site, you agree to these Park Regulations. While we comply with all applicable regulations, we expect visitors to use common sense and act responsibly for the sake of protecting their own health and safety and that of those in their care, especially children, for whom they are responsible at all times.
2. One must use the paths and roads of the park. It is not allowed to go off the paths.
3. Waste must be deposited in the waste bins provided for this purpose.
4. Bicycles, scooters, skates, skateboards, scooters and other vehicles are not allowed in the Park, with the exception of mobility assistance vehicles (e.g. wheelchairs).
5. The use of sound carriers is allowed in the accommodations provided that the volume does not cause a nuisance to our other guests. Sound carriers are prohibited in other parts of the amusement and holiday park.
6. Spitting (from attractions) is not allowed.
7. The sale and consumption of alcoholic beverages and tobacco is prohibited for persons under the age of 18. If in doubt about age, one must identify oneself. Abuse of alcohol is not allowed.
8. Consuming alcoholic beverages is not allowed.
9. The consumption, possession, sale or distribution of drugs or narcotics is prohibited on the entire park grounds. Violation of this will lead to removal from the park.
10. Physical or verbal abuse or other undesirable behaviour towards other visitors and/or employees of Slagharen Amusement & Holiday Park will not be tolerated. Guests who engage in such behavior will be immediately removed from the park. The police can be called in for this.
11. The possession and/or carrying of weapons or objects that may pose a danger to overall security are prohibited. The park employees are authorized to confiscate these weapons and objects if they are found. In the event of a reasonable suspicion of possession of weapons, the park employees are entitled to carry out a check.
12. Smoking at the amusement park is only allowed at the designated smoking locations.

IV. Attractions and shows

1. Read and follow the guidelines and safety instructions indicated on the information boards and follow the guidelines of our park staff. Keep hands, arms, legs and feet in the vehicle of the attraction at all times.
2. Make sure that all loose items such as wallets, money, glasses, mobile, cameras, scarves are stored in a sealed zippered bag. These items are not allowed inside the attraction. Leaving it behind is at your own risk.
3. Failure to comply with safety rules at attractions may result in denied entry.
4. Follow the specified guidelines regarding age, height, weight and health. If a person cannot participate in a specific attraction or activity due to the guidelines used, no refund will be made.
5. In the event of exceptional weather conditions, attractions will be temporarily closed according to safety procedures of the attractions and shows. There will be no refund for this.
6. For safety reasons, height, stature and/or health criteria apply. As a result, a guest who does not meet the set criteria may be refused access to certain attractions. Please ask about applicable entry restrictions at the entrance of each attraction you visit. You can also consult it on the Park's website.  https://www.slagharen.com/nl/lengtetabel .
7. Height is measured with shoes on.
8. Do not enter a closed or decommissioned attraction/playground equipment.
9. Stay seated at all times when the attraction is in motion until you are instructed to leave the attraction.
10. Always close the provided safety bar or belts, do not try to open or wring them out when the attraction is in operation.
11. Parents/supervisors are responsible for the children they supervise at all times.
12. If someone does not want to go on an attraction, do not force this person.
13. Jumping the queues can lead to removal from the park. Under no circumstances will you be entitled to a refund of your entrance ticket(s) and/or booking(s).
14. The Park offers a guide for visitors with disabilities. You can also consult this guide on the website https://www.slagharen.com/bereid-uw-bezoek-voor/mensen---diensten/bezoekers-met-een-beperking

V. Media recordings

1. For the promotion of Slagharen Amusement & Holiday Park, photos can be taken by the park, or on behalf of the park, on the grounds of the park, on which your portrait may appear. The park reserves the right to use these photos for promotional purposes, such as promotional campaigns and/or in brochures, etc. By entering the grounds of Slagharen Amusement & Holiday Park, you give permission in advance for the use of any visual material in which you are visible.
2. Photos are taken in the Park and in some attractions. These photos are only intended as a souvenir for visitors. Unless expressly stated otherwise, these photos will be irretrievably destroyed at the end of the day. Under no circumstances are photographs sold to persons other than those depicted in them. If you have any doubts, comments or questions, please contact us at privacy@slagharen.com.

3.        Due to the privacy of our guests, Aqua Mexicana is only allowed to take photo/video recordings of your own company. Taking photos/videos in and around the changing rooms is not allowed.

4.        Filming and photography in attractions is not allowed.

VI. Parking

1.        When entering the grounds of Slagharen Amusement & Holiday Park by means of a motor-driven vehicle, you agree to the applicability of the parking regulations.

2.        Slagharen Amusement & Holiday Park provides a random parking space in the car parks or the holiday park.

3.        Slagharen Amusement & Holiday Park only provides a parking space for a fee. The surveillance or storage of your vehicle is not part of this. 

4.        On the entire site of Slagharen it is not allowed to drive faster than 15 km/h.

5.        There are a few charging stations for electric vehicles available. These can be used for a fee and subject to availability. The use of these is at your own expense and risk. Parking in these spaces is only allowed for electric vehicles that use this facility. You should move your vehicle as soon as the loading is complete.

6.        The Road Traffic Act 1994 applies to the entire site of Slagharen.

7.        It is forbidden to leave persons and/or animals in your car.

8.        Parking your vehicle in the parking lots is entirely at your own risk. Slagharen Amusement & Holiday Park is not liable for any damage to your vehicle that occurs when using the parking lots, such as damage in the event of burglary or theft. This also applies if the damage is caused by storm, fire, hail, explosion or other extraordinary events.

VII. Park ban

1. Theme & Holiday Park reserves the right at all times to refuse a guest access to the park, to remove it from the park or to impose a park ban for a certain period or indefinite period of time if the Slagharen Theme & Holiday Park violates these regulations or if it deems it otherwise necessary. In any case, the park can impose a park ban in the event of vandalism, theft, aggression, misconduct, sexual violence, arson or entering the park illegally.
2. If people are staying at the park or staying at the park again after receiving a park ban, the police will be called in. 
3. After receiving a park ban, no money-back scheme applies.

VIII. Other

1. At various locations in the park, payment can only be made with a debit card transaction. This will be stated on the location. 

IX. Holiday park

In addition, the following rules apply to the holiday park.

1.        Arrival and departure

·        The arrival information indicates the time from which the holiday accommodation is available and the latest time you must leave.

·        Upon departure, the tenant must leave the accommodation broom clean. The items present in the accommodation must always be returned to their original place (on arrival). Crockery must be washed and stored in the designated place, kitchen and refrigerator must be left clean and garbage must be deposited in the appropriate container.

2.        Visitors and guests

·        Guests of the holiday park must report to the main entrance of the amusement park. They can enter the amusement park with an already purchased day ticket or purchase a ticket from the Guest Service. Visitors must have left the park before 23:00, otherwise the night rate applies.

·        If visitors stay overnight, you must report this in advance to the reception. This is only possible if the maximum number of guests per accommodation is not exceeded. Slagharen Amusement & Holiday Park has the right to refuse guests.

·        Per guest and per night you pay tourist tax/local taxes and mandatory bed linen package.

·        The same general terms and conditions and park regulations apply to all guests. As a tenant you are responsible for your guests, make sure they are aware of the rules and conditions.

3.        Electricity, gas and water

We want you to enjoy a comfortable holiday, but we also expect you to be sensible with energy consumption and our environment. To do this, you should:

·        Close windows and doors if you use air conditioning / heating. When you leave the accommodation, turn down the thermostat and close windows and doors.

·        The radiators in the bathrooms should only be turned on when using the bathroom. Turn them off when you are not using the bathroom or leaving.

·        Can the ventilation in the bathroom be adjusted? By default, set the switch to the lowest position. When using the bathroom, you can of course place the switch higher.

4.        Electric auto's

Electric cars may only be charged at specially designated charging stations or charging points in the parking lots. Not from a socket in the holiday home.

5.        Accommodation

·        Each accommodation has its own unique décor. Taking furniture outside or moving it to other accommodations is not allowed.

·        Keep the rented accommodation tidy inside and out.

·        Tenant must use linen on beds and is not allowed to use beds without sheets.

·        All our accommodations are non-smoking. Smoking in the holiday park is only allowed on the terraces of accommodations. Costs (min. € 250) for removing the smoke smell will be charged to the tenant.

·        Placing items such as (party) tents, tarps, mosquito netting, swimming pools, lighting or other similar decorations are not allowed.

6.        Damage

·        The tenant is legally liable for the damage caused by him or his co-tenants to the accommodation or the items contained therein (such as upholstery and household goods, but not limited to this). This also applies to the loss of one of these items.

·        A claim must be reported by the tenant directly to Slagharen Amusement & Holiday Park, at least before checking out of the accommodation.

·        If the tenant finds damage on arrival, he must report this to the reception of Slagharen Amusement & Holiday Park within 2 hours of arrival.

·        If damage is subsequently found by Slagharen Amusement Park and Holiday Park that has not been reported by the tenant, this damage will be considered to have been caused by the tenant during his rental period and will be at the expense of the tenant.

7.        Pets

·        Pets may only be brought if this has been agreed in the reservation. If this is not the case, the refusal of the pet or rebooking to another holiday accommodation may be the result.

·        Pets must not cause a nuisance to other guests. Therefore, always keep non-caged pets on a leash outside. Walk them at designated outlets, or outside the park. Be alert to accidents and clean up dog poop immediately.

·        Pets are not allowed inside the public park facilities, unless it is clearly indicated otherwise.

8.        Waste and hygiene

·        Do not leave food items at the park and sort waste in sealed plastic bags. Dispose of the waste in the appropriate container at the park, not next to it or anywhere else in the park.

·        Picking flowers, pulling bushes, sawing branches, digging holes or driving nails into trees is not allowed. Any other form of damage to the 'public green space' in the park is also not allowed.

9.        Keycards & Keys

·        Never give your keys or keycards to others. In case of loss of a key, we charge € 115 replacement costs.

·        Before departure, return all the keys to the holiday home at the reception or in the key mailbox.

10.   Atmosphere, sleep and nuisance

·        With and for each other, we create a nice atmosphere at the park. Nuisance in any form does not fit in with that. We rely on your sense of responsibility and common decency. Behave neatly and calmly, put yourself in someone else's shoes and be considerate of each other. Have respect for other people's things, peace and privacy.

·        The use of sound carriers, musical instruments and other objects or devices that may cause noise nuisance may not cause a nuisance.

·        Public drunkenness and possession of opened bottles and/or cans of alcohol is prohibited. Just like setting off fireworks at the park.

·        Between 23:00 and 7:00 there is a night's rest at the park. The use of motorized transport is not allowed, nor are loud conversations and/or other noise.

·        Security is present at the park. Always follow instructions from the (security) staff.

11.   Maintenance - cleaning - breakdowns

·        Slagharen Amusement & Holiday Park is allowed to carry out (cleaning) work around the holiday accommodation daily from 08:00.

·        If you have an urgent malfunction, report it to the Call Center. We will solve these as soon as possible.

·        Slagharen Amusement & Holiday Park may always enter rented holiday accommodations for inspection and/or maintenance work.

12.   Park

·        One car is allowed per holiday home, unless otherwise indicated. Only park in the designated parking spaces. At the Rancho Grande, you can park two cars in the designated parking spaces. The Red Rock and Colorado accommodations are not accessible by car. You can park your car in the adjacent parking lot. 

·        Visitors' cars are only allowed in the central parking lot or outside the park, not at the holiday home.

·        Slagharen Amusement & Holiday Park may change its parking policy and have vehicles removed if they are not parked according to the rules. The costs of this are for the tenant.

13.   Safety

·        The entire park must always be accessible to emergency services in the event of an emergency. It is therefore important that barriers, access roads, and bicycle and pedestrian paths are always free of cars and other obstacles. In addition, always follow the traffic and safety instructions of the staff.

·        The maximum speed at the park is 15 km per hour for all vehicles, unless otherwise indicated. Pedestrians and playing children always have priority. In addition, the standard traffic rules apply.

·        For the safety of our guests, car traffic is not allowed in the park between 23:00 and 07:00.

·        Open fires are always prohibited. Leaving candles burning without anyone present, and throwing away cigarettes, cigars and matches is also prohibited. Explosive substances that are hazardous to fire are prohibited.

·        Barbecues are only allowed on the stone terraces at accommodations at the holiday park.  You must follow the fire brigade regulations and indications.

·        Slagharen Amusement & Holiday Park may prohibit the use of a barbecue in special circumstances (e.g. extreme drought).

·        Do not discard disposable barbecues until they are completely extinguished and cooled. Electricity, gas and/or water installations brought with you must meet the legal requirements.

·        The use of the playground must be limited to children in the permitted age category.

·        The use of the playground is entirely at your own risk.

14.   Lost/found items

·        Drop off lost and found at the reception. All found items are registered via I-lost. If the owner of a found item has not reported within one month of being issued, the item will be discarded.

·        Slagharen Amusement & Holiday Park is not liable for any damage to the found object. It is possible to send found objects. This is at the risk and expense of the tenant.